Frequently Asked Questions

Updated as of August 11, 2021

 

1. Do you accept staycations?

Yes, we allow staycations subject to the community quarantine guidelines. Aruga Apartments is a Department of Tourism accredited staycation property.

We accept the following guests under the Enhanced Community Quarantine (ECQ):

  • Guests with long term leases
  • Locally stranded individuals or individuals transiting to their place of residence
  • Authorized Persons Outside of their Residence (APOR) under the IATF-EID Guidelines pursuant to their official duty

 

2. Do you require guests to take an Antigen test?

Fully vaccinated guests of ages 18 years old and above are no longer required to take an Antigen or RT-PCR test. Guests who are not fully vaccinated and guests below 18 years old must present a negative RT-PCR Test result taken within 48 hours prior to arrival. 

For your convenience, we have an onsite testing facility available for Php 1,000 net per person. Advanced reservation is required. Please contact our trunkline at (02) 8-818-0000 or email our reservations team at reservations@aruga.com.ph to book.


3. What are your services and facilities?

Guests may enjoy the following complements during their stay:

  • Basement access to the Power Plant Mall
  • Once a week housekeeping service – Applicable for long stays (7 nights and above). For short stays (1-6 nights), MUR may be requested with additional cost.
  • Use of one (1) complimentary parking slot per room
  • High speed wi-fi connection
  • 24-hour security
  • One time set-up of all in-room amenities
  • Swimming pool and fitness center access*
  • Front desk 

*Subject to community quarantine guidelines

 

Guests may request for the following conveniences at a nominal fee:

  • Breakfast, lunch, and dinner
  • Extra bed, bath amenities, and linens
  • Coffee machine and coffee pods
  • Laundry detergent
  • Transportation
  • Make-up room service
  • Meeting rooms

 

Requests made prior to 9:00 PM can be accomodated free of charge for cutleries, wine glass, and cleaning materials.

 

 

4. What time is check-in and check-out?

Check-in is at 3:00 PM, while check-out is at 12:00 NN. Early check in or late check out is subject to availability and additional fees.

 

5. Do you have a swimming pool?

Yes, the swimming pool is located on the 3rd floor and is open from 7:00 AM to 7:15 PM. A prior reservation is required. Aruga guests can use the pool for the following time slots:

  • 9:30am – 10:30am
  • 1:15pm – 2:15pm
  • 6:15pm – 7:15pm

 

6. How many guests per room can use the swimming pool?

Complimentary access provided for each room category:

  • 2 persons for Studio Deluxe
  • 3 persons for One Bedroom Suite
  • 4 persons for Two Bedroom Suite

 

7. Do you have a gym?

Yes, the fitness center is located on the 2nd floor and is open from 6:00 AM to 8:30 PM.  A prior reservation is required.

 

8. Do you offer airport transfers?

Yes, we have airport transfers available exclusively to our in-house guests. 

 

9. Do you allow smoking in the rooms?

The use of any type of cigarette, including electronic cigarettes, is prohibited inside the property. A Php 10,000.00 fee will be charged per day for smoking inside the property.

 

10. What is your party policy?

Any type of party or gathering is not allowed, and is subject to the community quarantine guidelines.

 

11. Do you have a dress code?

Guests are expected to dress properly especially in common areas. The minimum dress requirements throughout the property is smart casual. Sleepwear, wet suits, bathrobe, slippers, and the like are not encouraged.

 

12. Do you have a function room?

Our Function Room can accommodate up to 150 persons. For inquiries on future events, you may email sales@aruga.com.ph. Under the Community Quarantine, it is currently closed.

 

13. Are pets allowed anywhere inside the building?

For the comfort of all of our guests, pets of any kind are strictly prohibited inside the room and the hotel. Penalties will be charged accordingly.

 

14. Power Plant Mall

The tunnel leading to the mall is directly connected to Aruga Apartments through the basement. You may use your keycard to access the elevator leading to B1.

 

Operating hours:

Monday to Fridays 11:00 AM – 9:00 PM

Saturdays to Sundays 10:00 AM – 9:00 PM

Check the Store Directory

Store hours are subject to change due to the community quarantine guidelines.

 

15. Is there a church nearby?

The Sacred Heart of Jesus Chapel is located at the R5 level of the Power Plant Mall.

Mass Schedule:

Saturdays 4:00 PM (Holy Hour) | 5:00 PM

Sundays 9:00 AM | 11:00 AM | 4:00 PM

To reserve your seat, click HERE.

To view the mass via livestream, click HERE.

For more information and FAQs, click HERE